{"id":8058,"date":"2026-11-06T13:22:48","date_gmt":"2026-11-06T12:22:48","guid":{"rendered":"https:\/\/2026.hotel-wiehberg.de\/security-advisory-recognizing-phishing\/"},"modified":"2026-11-10T09:12:25","modified_gmt":"2026-11-10T08:12:25","slug":"security-notice","status":"publish","type":"page","link":"https:\/\/www.hotel-wiehberg.de\/en\/security-notice\/","title":{"rendered":"Security Notice: Recognizing Phishing"},"content":{"rendered":"\n

As of: November 6, 2026<\/strong><\/p>\n\n

Dear guests,<\/p>\n\n

Your safety and the protection of your data are very important to us. As more and more fraud attempts are currently being reported in the hotel industry, we would like to inform you and show you how you can protect yourself. <\/p>\n\n

What is phishing?<\/h2>\n\n

In phishing attacks, criminals pose as a trustworthy sender\u2014such as a hotel, booking platform, or bank\u2014to obtain money or personal data. The messages often look deceptively genuine and may even include correct details such as your name or travel date. The aim is to prompt you to act quickly and without thinking\u2014for example, by entering your credit card details or making a payment via a fake link. <\/p>\n\n

How scammers operate in the hotel industry<\/h2>\n\n

In recent months, companies in the hotel industry have been targeted particularly often by such attacks. Guests receive messages via WhatsApp, SMS, email, or phone asking them to \u201cconfirm\u201d their booking again, settle an allegedly outstanding payment, or update payment details\u2014otherwise the reservation will supposedly be cancelled. Typical warning signs include an unknown sender number or email address, unusual time pressure, and links that do not lead to the hotel\u2019s official website. <\/p>\n\n

Security incidents involving industry service providers<\/h2>\n\n

We are aware that partners and service providers we work with have been affected by data protection incidents across the industry. To date, we have received no notice that guest data from Hotel Wiehberg has been affected. Based on our current state of knowledge, we therefore have no reason to believe that any guest data has been compromised. Should we receive new information, we will of course notify any affected guests immediately. <\/p>\n\n

Regardless, we ask you to remain vigilant, as scammers may also deliberately impersonate hotel staff.<\/p>\n\n

How to protect yourself<\/h2>\n\n

Please note: Hotel Wiehberg will never ask for your payment details via WhatsApp or SMS, nor will we ask you to reconfirm your booking through these channels.<\/strong> Do not enter credit card details, passwords, or verification codes via links in messages, and do not make payments unless you are entirely certain that the request originated from us.<\/p>\n\n

If a message seems suspicious, please do not respond and do not click any links. If in doubt, contact us directly using the contact details on our official website. We\u2019re happy to check your booking for you\u2014better safe than sorry. <\/p>\n\n

What to do if you suspect something?<\/h2>\n\n

If you have received a suspicious message, please do not reply, do not click any links, and do not open any attachments. Ideally, take a screenshot of the message and then block the number or sender. Feel free to inform us by phone or email so we can check your booking and warn other guests. <\/p>\n\n

If you have already entered payment details or made a payment, please contact your bank or credit card provider immediately to have the card blocked and, if possible, recover the payment. You can reach the central card-blocking hotline at 116 116<\/a>. If you have disclosed a password, please change it immediately\u2014also for other services where you use the same password. <\/p>\n\n

We also recommend reporting the attempted fraud to the police. In most federal states, you can conveniently do this via the Onlinewache<\/a>. You can also report phishing messages on WhatsApp directly in the app as spam. <\/p>\n\n

Contact Us<\/h2>\n\n