Easy check-in, easy check-out
Hassle-free arrival and departure. Handle check-in and check-out easily via smartphone or at the terminal in the hotel. Alternatively, the reception of partner hotel Wienecke XI. is available for you – just as it suits you.
Save time
No waiting at check-in
Be flexible
Arrival possible at any time of day
Uncomplicated
Your smartphone is all you need – no app required
Simple & digital
Door opens with PIN code or room card
Check-in & Check-out
Digital booking confirmation
You will receive your booking confirmation by email or as a message through the booking platform with everything you need to know.
Pre-check-in message
Before your stay with us, you will receive a message by email or in your booking platform with the access code to the hotel as well as a link to our digital app by straiv. There, you can either fill out just the registration form or complete check-in from 3:00 PM on your arrival day.
Check-in
Check-in can be done via your smartphone, the check-in terminal on site, or at partner hotel Wienecke XI. If there is still an outstanding balance, pay for your room at check-in from 3:00 PM by credit card, PayPal, or Wero. After that, you can open your room door with a PIN code or room card.
Check-out
Vacate your room by 11:00 AM and leave your room card in the room, if applicable, or drop it in the card box in the entrance area. You will receive the invoice by email afterwards.
Smart when you're in a hurry. Personal when you want it.
We can do digital and personal!
The Smart Check-in makes it easy for you – but it's not mandatory. Someone is available for you around the clock at the reception of our partner hotel Wienecke XI., just 250 m away. Whether you need tips for Hannover, spontaneously want a taxi, or just want to chat briefly.
We are here for you:
- Personal check-in at the reception (at partner hotel Wienecke XI.)
- Local tips for food and sightseeing
- Help with planning your stay
- Answers to technical questions and special requests
Reception 24/7
FAQ
Is anything missing, incomplete, or unclear? We'd be happy to add questions that are also of interest to others.
Contact UsMore Questions & AnswersHow do I get a taxi?
You can simply order a taxi through Hallo Taxi-Zentrale Hannover at +49 511 38 11. The reception at our partner hotel Wienecke XI. will also be happy to assist you.
How to spot fake messages regarding my booking?
We will never ask you for your payment details via WhatsApp or text message, nor will we ask you to reconfirm your booking this way. If a message seems suspicious, please don’t click any links and call us directly at +49 511 12 611 555 – we’re happy to check your booking for you. For more tips, see our Security Notice.
What time can I check in on the day of arrival?
We guarantee check-in from 3:00 pm. If you arrive earlier, please come to our partner hotel Wienecke XI. (250 m). We will then check if we can offer you a different room, or you can leave your luggage at the reception there.
How does check-out work?
It’s straightforward: If you used a room card, simply leave it in your room upon check-out or drop it in the card box in the entrance area.
How does check-in work?
However it suits you: you can check in via smartphone, at the on-site check-in terminal, or at the reception of our partner hotel Wienecke XI, and open your room door with a PIN code or room key card – with no waiting time.
What time do I need to check out on the day of departure?
Please leave your room by 11:00 AM and either leave your key card in the room or drop it into the key card box in the entrance area. If you’d like to use the room for longer, feel free to ask us at the reception of our partner hotel Wienecke XI. about a late check-out. Depending on availability, this may be free of charge or available for an extra fee.
If I arrive earlier than expected, can I request an early check-in?
If you arrive early, feel free to ask at the reception of the partner hotel Wienecke XI. for an early check-in. This is available free of charge, subject to availability. If your room isn’t ready yet, you can store your luggage for free at reception and start your day relaxed.
If I want to check out later than planned, can I request a late check-out?
If you’d like to use your room longer on the day of departure, just talk to us the evening before you leave at the reception desk of our partner hotel, Wienecke XI. Late check-out may be available free of charge, depending on availability. Please note: If the room is not vacated by 11:00 AM at the latest, the hotel may charge half the room rate until 5:00 PM. From 5:00 PM, the full room rate for an additional night will be due.
Can I drop off my luggage?
Luggage storage is available at any time at the reception of our partner hotel Wienecke XI. (250 m away).
Can an invoice be issued to a company?
Yes, we’re happy to issue invoices in your company’s name. If you wish, billing via a cost assumption declaration is also possible. Simply provide us with the company details during booking or check-in.