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Contact Us

Whether for booking, your stay, or anything else – we're here for you. Call us, write to us, or simply come to the reception of our partner hotel Wienecke XI.

ReceptionFrequently asked questions
Reception "Central Station" at partner hotel Wienecke XI.: illuminated counter in green and blue, with a red round sofa beside it

Here for You 24/7

At the reception of our partner hotel Wienecke XI. – just 250 m away – we're here to help with everything: questions, tips, or any issues you might have. Even at night and on weekends.

Address

Hotel Wiehberg Wiehbergstraße 55a 30519 Hanover Germany

FAQ

Is anything missing, incomplete, or unclear? We'd be happy to add questions that are also of interest to others.

Contact UsMore Questions & Answers

  • How to spot fake messages regarding my booking?

    We will never ask you for your payment details via WhatsApp or text message, nor will we ask you to reconfirm your booking this way. If a message seems suspicious, please don’t click any links and call us directly at +49 511 12 611 555 – we’re happy to check your booking for you. For more tips, see our Security Notice.

  • How does check-in work?

    However it suits you: you can check in via smartphone, at the on-site check-in terminal, or at the reception of our partner hotel Wienecke XI, and open your room door with a PIN code or room key card – with no waiting time.

  • How does check-out work?

    It’s straightforward: If you used a room card, simply leave it in your room upon check-out or drop it in the card box in the entrance area.

  • How do I get a taxi?

    You can simply order a taxi through Hallo Taxi-Zentrale Hannover at +49 511 38 11. The reception at our partner hotel Wienecke XI. will also be happy to assist you.

  • Can an invoice be issued to a company?

    Yes, we’re happy to issue invoices in your company’s name. If you wish, billing via a cost assumption declaration is also possible. Simply provide us with the company details during booking or check-in.

  • If I want to check out later than planned, can I request a late check-out?

    If you’d like to use your room longer on the day of departure, just talk to us the evening before you leave at the reception desk of our partner hotel, Wienecke XI. Late check-out may be available free of charge, depending on availability. Please note: If the room is not vacated by 11:00 AM at the latest, the hotel may charge half the room rate until 5:00 PM. From 5:00 PM, the full room rate for an additional night will be due.

  • If I arrive earlier than expected, can I request an early check-in?

    If you arrive early, feel free to ask at the reception of the partner hotel Wienecke XI. for an early check-in. This is available free of charge, subject to availability. If your room isn’t ready yet, you can store your luggage for free at reception and start your day relaxed.

  • Can I drop off my luggage?

    Luggage storage is available at any time at the reception of our partner hotel Wienecke XI. (250 m away).

  • What time do I need to check out on the day of departure?

    Please leave your room by 11:00 AM and either leave your key card in the room or drop it into the key card box in the entrance area. If you’d like to use the room for longer, feel free to ask us at the reception of our partner hotel Wienecke XI. about a late check-out. Depending on availability, this may be free of charge or available for an extra fee.

  • What time can I check in on the day of arrival?

    We guarantee check-in from 3:00 pm. If you arrive earlier, please come to our partner hotel Wienecke XI. (250 m). We will then check if we can offer you a different room, or you can leave your luggage at the reception there.