Opens in a new tab

Free bike rental for all guests

Whether you’re heading to the trade fair, into the city, or along the Leine—just ask at the reception of our partner hotel Wienecke XI. They’ve got route tips there too.

Reserve a bike
Two laughing people riding a bike together and holding the handlebars together.

FAQ

Is anything missing, incomplete, or unclear? We'd be happy to add questions that are also of interest to others.

Contact UsMore Questions & Answers

  • How do I get a taxi?

    You can simply order a taxi through Hallo Taxi-Zentrale Hannover at +49 511 38 11. The reception at our partner hotel Wienecke XI. will also be happy to assist you.

  • What time can I check in on the day of arrival?

    We guarantee check-in from 3:00 pm. If you arrive earlier, please come to our partner hotel Wienecke XI. (250 m). We will then check if we can offer you a different room, or you can leave your luggage at the reception there.

  • What time do I need to check out on the day of departure?

    Please leave your room by 11:00 AM and either leave your key card in the room or drop it into the key card box in the entrance area. If you’d like to use the room for longer, feel free to ask us at the reception of our partner hotel Wienecke XI. about a late check-out. Depending on availability, this may be free of charge or available for an extra fee.

  • If I arrive earlier than expected, can I request an early check-in?

    If you arrive early, feel free to ask at the reception of the partner hotel Wienecke XI. for an early check-in. This is available free of charge, subject to availability. If your room isn’t ready yet, you can store your luggage for free at reception and start your day relaxed.

  • If I want to check out later than planned, can I request a late check-out?

    If you’d like to use your room longer on the day of departure, just talk to us the evening before you leave at the reception desk of our partner hotel, Wienecke XI. Late check-out may be available free of charge, depending on availability. Please note: If the room is not vacated by 11:00 AM at the latest, the hotel may charge half the room rate until 5:00 PM. From 5:00 PM, the full room rate for an additional night will be due.

  • Can I drop off my luggage?

    Luggage storage is available at any time at the reception of our partner hotel Wienecke XI. (250 m away).

  • Can an invoice be issued to a company?

    Yes, we’re happy to issue invoices in your company’s name. If you wish, billing via a cost assumption declaration is also possible. Simply provide us with the company details during booking or check-in.