Frequently asked questions (FAQ)
Here you’ll find all the key information about your stay—from arrival and facilities to technical details and special services.
General
Is there an on-site reception?
Hotel Wiehberg is a digital hotel without its own reception. The reception at our partner hotel, Wienecke XI. — just 250 m away — is available for you 24/7.
Is breakfast available?
Yes – breakfast awaits you at our partner hotel, Wienecke XI., just 250 m away.
Where can I park?
You can park for free on the street right outside. Alternatively, you can use the parking options at our partner hotel Wienecke XI., including an underground garage, outdoor parking spaces, and EV charging stations.
Can I charge an electric car?
Yes, EV charging stations are available at our partner hotel Wienecke XI. (250 m away).
How do I get here by public transport?
The Wiehbergstraße tram stop is right outside the building. The trade fair grounds are just 2.2 km away.
Which rooms does Hotel Wiehberg offer?
We have 18 rooms in three categories: single, double, and twin rooms – all approx. 23 m² in size, featuring comfortable beds, a bathroom (bathtub with shower), refrigerator, and safe.
Is Wi-Fi included?
Yes, free Wi-Fi is available in all rooms.
Booking
How does check-in work?
However it suits you: you can check in via smartphone, at the on-site check-in terminal, or at the reception of our partner hotel Wienecke XI, and open your room door with a PIN code or room key card – with no waiting time.
How does check-out work?
It’s straightforward: If you used a room card, simply leave it in your room upon check-out or drop it in the card box in the entrance area.
How to spot fake messages regarding my booking?
We will never ask you for your payment details via WhatsApp or text message, nor will we ask you to reconfirm your booking this way. If a message seems suspicious, please don’t click any links and call us directly at +49 511 12 611 555 – we’re happy to check your booking for you. For more tips, see our Security Notice.
Arrival and departure
Can an invoice be issued to a company?
Yes, we’re happy to issue invoices in your company’s name. If you wish, billing via a cost assumption declaration is also possible. Simply provide us with the company details during booking or check-in.
Can I drop off my luggage?
Luggage storage is available at any time at the reception of our partner hotel Wienecke XI. (250 m away).
If I want to check out later than planned, can I request a late check-out?
If you’d like to use your room longer on the day of departure, just talk to us the evening before you leave at the reception desk of our partner hotel, Wienecke XI. Late check-out may be available free of charge, depending on availability. Please note: If the room is not vacated by 11:00 AM at the latest, the hotel may charge half the room rate until 5:00 PM. From 5:00 PM, the full room rate for an additional night will be due.
If I arrive earlier than expected, can I request an early check-in?
If you arrive early, feel free to ask at the reception of the partner hotel Wienecke XI. for an early check-in. This is available free of charge, subject to availability. If your room isn’t ready yet, you can store your luggage for free at reception and start your day relaxed.
What time do I need to check out on the day of departure?
Please leave your room by 11:00 AM and either leave your key card in the room or drop it into the key card box in the entrance area. If you’d like to use the room for longer, feel free to ask us at the reception of our partner hotel Wienecke XI. about a late check-out. Depending on availability, this may be free of charge or available for an extra fee.
What time can I check in on the day of arrival?
We guarantee check-in from 3:00 pm. If you arrive earlier, please come to our partner hotel Wienecke XI. (250 m). We will then check if we can offer you a different room, or you can leave your luggage at the reception there.
How do I get a taxi?
You can simply order a taxi through Hallo Taxi-Zentrale Hannover at +49 511 38 11. The reception at our partner hotel Wienecke XI. will also be happy to assist you.
Rooms
Do you have allergy-friendly bedding?
Allergy-friendly bedding is available in all rooms upon request. As standard, all rooms come with feather-free pillows and mattress protectors.
Is there a crib or an extra bed in the room?
We are happy to provide a crib in your room free of charge (subject to availability). Just let us know in advance so we can get everything ready for you.
Is there an iron and ironing board in the room?
We’re happy to provide you with an iron and ironing board free of charge (subject to availability). Just ask at the reception of our partner hotel Wienecke XI.
Are the rooms air-conditioned?
No, there is no air conditioning. All rooms have individually adjustable heating.
Are there accessible rooms?
No, unfortunately Hotel Wiehberg does not have accessible rooms. Upon request, we’d be happy to recommend nearby accommodations with accessible rooms.
What amenities do the room categories offer?
All rooms are approx. 23 m² and offer: cozy beds, bathroom (bathtub with shower), free Wi-Fi, smart TV, fridge, hairdryer, desk & chair, in-room safe, and a garden view. All rooms are non-smoking. Single, double, and twin rooms differ only in occupancy and bed setup.
Are towels and bed linen included?
Yes – towels and bed linen are always included free of charge, no matter which room category you book. Our beds are also already made up, so there’s no extra effort for you.
- Free provision in all room categories
- No surcharge, no deposit
What types of rooms do you offer?
At Hotel Wiehberg, choose from single, double, and twin rooms – all approximately 23 m² and ideal for trade fair visitors, business trips, and private stays in Hannover.
Surroundings
How can I get there by public transport?
From Hannover Main Station, you can easily reach the Hotel Wiehberg in about 15–20 minutes. By tram (üstra): Take Line 1 (towards Laatzen/Sarstedt) to the Wiehbergstraße stop. The stop is right outside the building.
What’s the fastest way to get to the exhibition center?
You can reach the Hannover Exhibition Center from the hostel in just a few minutes, making it ideally located for trade fair visitors.
On foot: The exhibition grounds are only about 1.5 km away and can be easily reached on foot in about 15–20 minutes.
By car or taxi: The drive takes about 5 minutes. There is plenty of parking available at the exhibition center.
Public transport: Take tram line 1 towards Laatzen/Sarstedt to Laatzen/Eichstraße; from there, it’s just a few minutes’ walk to the exhibition grounds.
What’s the fastest way to get to the Heinz von Heiden Arena?
You can reach the Heinz von Heiden Arena in about 25–30 minutes—perfect for football matches, concerts, and events.
By public transport: Take tram line 1 towards Langenhagen to Kröpcke, change there to line 3, 7, or 9 towards Wettbergen/Empelde, and ride to the Stadionbrücke stop. From there, it’s about a 5-minute walk to the arena.
By car or taxi: The trip takes 15–20 minutes depending on traffic. Parking is available around the arena.
What is the fastest way to get to the ZAG Arena?
The ZAG Arena is located very close by and is quickly accessible, making it ideal for concerts or sporting events.
On foot: The arena is only about 1.5 km away and can be reached in approximately 15–20 minutes on foot.
By car or taxi: The drive takes only 5 minutes, and parking is available at the arena.
By public transport: Take tram line 1 towards Laatzen/Sarstedt to Laatzen/Eichstraße. From there, it is about a 5-minute walk to the arena.